Complaints

Complaints Procedure

We take all concerns seriously and see feedback as an opportunity to improve the quality of care and education we provide for children and families.

At our nurseries, we value open communication with families and always aim to resolve concerns quickly and fairly. We welcome feedback and encourage parents and carers to speak with us if they have any worries or suggestions. If you have a concern about your child’s care or education, please speak to your child’s key person or a member of the nursery leadership team in the first instance. Most concerns can be resolved quickly through discussion. If the issue cannot be resolved informally, you may wish to make a formal complaint.

Formal complaints should be made in writing to the Head of School, Mrs Darby, please include:

• Your name and contact details

• The nature of your complaint

• Any relevant dates or details

• What outcome you are seeking

We will acknowledge your complaint within 5 working days and investigate the matter fully.

A written record of all complaints and their outcomes will be kept by the nursery. This record is available for inspection by Ofsted on request.

If you feel that your complaint has not been resolved satisfactorily, you may contact Ofsted directly.

(t): 0300 123 1231

(w): Click here to be redirected to the OFSTED website

All Policies, including our Complaints Policy, can be found on the Policies page of our website.